PRIVACY POLICIES

SCOPE OF THIS POLICY

This policy describes the processing of information provided or collected on the sites and applications on which it is published, whether on our digital properties or in applications that we provide through third-party sites or platforms. It also describes the processing of information belonging to our call centers. We adhere to this privacy policy in accordance with applicable laws in the locations in which we operate. In some cases we may provide additional data privacy notices specifically for certain products, practices or regions. Such terms should be read in conjunction with this policy.

Please note that when you provide information to us on a third party site or platform (for example, through our applications), the information you provide may be collected independently by such site or platform. The information we collect is covered by this privacy policy, while the information collected by a third-party site or platform is subject to the privacy practices of that site or platform. Any privacy decisions you make on a third-party site or platform will not apply to our use of information we collect directly through our applications. Please note that our sites and apps may contain links to other sites that we do not own or control, and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or apps and to read the privacy policies of other sites that may collect your personal information.

ABOUT US

Our company encompasses many different brands, so the accounts you create with us or the use of our websites or applications generate information that you provide to us and we process through a data controller who is part of the group of companies to which SITELCO SPA belongs.

TYPES OF INFORMATION WE OBTAIN

We collect two basic types of information: personal information (as defined in this policy) and anonymous information (as defined in this policy), and we may use both types of information to create a third type of information called aggregate information (also defined in this policy). In particular, we collect:

  • Registration information that you provide when creating an account, entering a promotion, or linking your profile on a third-party site or platform to your registration account, such as your first name, last name, country of residence, gender, date of birth , email address, username and password;
  • Transaction information that you provide when you request information, when you contact our customer service, such as your mailing address, telephone number or payment information;
  • Information you provide in public forums or on our sites and applications, such as your public posts;
  • Information submitted individually or within a limited group through our messages, chat or posts, or some other similar function, to the extent permitted by law for the collection of such information;
  • Information that we obtain from a third party, such as a site or platform provider, regarding the use of our applications on third-party platforms or devices;
  • Information submitted individually or within a limited group using our messaging, chat, content posting or other similar features, where applicable law permits us to collect this information;
  • Information we obtain from a third party, such as a website or platform provider, about the use of our applications on third-party platforms or devices;
  • Usage, viewing, and device information when you visit our sites, use our applications on third-party sites or platforms, when you open emails we send, or when you connect to our wireless Internet access services or other technologies similar, including your browser or device type, unique device ID, and IP address;
  • Call records when you call our customer service centers.

HOW WE OBTAIN YOUR INFORMATION

We collect information that you provide to us when you request or purchase products, services or information from us, when you register with us (including when you link your profile on a third-party site or platform with your registration account), when you participate in forums or other activities on our sites or applications, when you respond to customer surveys, when you call our customer service telephone numbers, or when you interact in any way with us through one or more devices. You can provide information in a variety of ways, including typing using a keyboard or using voice commands.

We collect data through various technologies, such as cookies, Flash cookies, pixels, when, for example, you visit our sites and applications or when you use our applications on third-party sites or platforms using one or more devices, whether you are logged in or logged in as if not. Visit Online Advertising and Tracking Technologies, including the Do Not Track option, how to disable cookies, and other options regarding the collection of such information.

We collect information using analytics tools, including when you visit our sites and apps, or when you use our apps on third-party sites or platforms.

We acquire information from other trusted sources to update or supplement the information you provide or that we collect automatically, such as when we validate your mailing address information through third-party services. Applicable law may require you to authorize the third party to share your information with us before we can acquire it.

The controller of your information is each company that receives such information and may use it for the purposes described in this policy. Other members of the business group may have access to your information when providing services on behalf of data controllers (in the capacity of data processor) and, unless prohibited by applicable law, to use it for their own purposes (as data controllers) for the purposes described in this policy. Subject to applicable law and the options and controls that may be available to you, we may use information collected from you, or your associated devices, to:

  • Provide you with the experiences, products and services that you request, view, purchase or participate in;
  • Communicate with you regarding your account or your transactions with us and send you information or request feedback about features of our sites and applications or changes to our policies;
  • To send you offers and promotions for our products and services or those of third parties;
  • Personalize content and experiences;
  • Provide you targeted advertising based on your activity on our sites and applications or those of third parties.
  • To learn more about how we use your information for personalization and tracking, visit Online Advertising and Tracking Technologies.
  • Operate, understand, optimize, develop or improve our sites, applications, products, services and operations, including the use of visitor survey research and analytics tools;
  • Detect, investigate, and prevent activities that may violate our policies, raise security concerns, or be fraudulent or illegal;
  • Inform you about product recalls or safety issues.

HOW WE SHARE YOUR INFORMATION WITH OTHER COMPANIES

We will not share your personal information with third parties outside the business group to which SITELCO SPA belongs, except in limited circumstances, including:

  • When you allow us to share your personal information with another company by choosing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services;
  • When you ask us to share your personal information with another company in order to carry out your request, as in these cases;
  • When you ask us to share your personal information with third-party sites or platforms, such as social media sites.
  • Please note that once we share your personal information with another company in the circumstances described above, the information received by the other company will be controlled by that company and will be subject to its privacy practices.
  • Please note that once we share your personal information with another company in the circumstances described above, the information received by the other company will be controlled by that company and will be subject to its privacy practices.

YOUR CONTROLS AND OPTIONS

We provide you with the ability to exercise certain controls and choices regarding the collection, use and sharing of your information. Depending on local law, your controls and options may include the following:

  • Correct, update and delete your account (Logout) registration;.
  • Choose or change your subscription options, newsletters and alerts;.
  • Choose whether you want us to send you offers and promotions for our products and services, or for products and services that we believe may be of interest to you;
  • Choose whether you want us to share your personal information with other companies so that they can send you offers and promotions for their products and services;
  • Control targeted advertising from various advertising networks and partners, data exchange, marketing analytics, digital advertising and marketing service providers.
  • Choose whether you want to control the targeted advertising you receive in apps by using the settings and options available on your device, for example by resetting your device's advertising identifier or opting out of ads based on your interests.
  • Request deletion of your personal information from a public forum on one of our sites or applications.
  • Request access to and correction or deletion of the personal information we hold about you.

Please note that if you do not allow us to collect your personal information, we will not be able to offer you certain experiences, products and services, and some of our services may not take into account your interests and preferences. If collection of your personal information is required, it will be explained in detail at the time of collection so that you can make an informed decision whether you wish to participate. If you have questions regarding the specific personal information we process or retain, and your rights associated with such personal information, please contact our customer service channels.

SECURITY, INTEGRITY AND DATA RETENTION

The security, integrity and confidentiality of your information is extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect our guests' information from unauthorized access, use and modification. Periodically, we review security procedures to consider new technologies and appropriate methods. Please note that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

DATA TRANSFER, STORAGE AND PROCESSING

We operate as a business group and may transfer your personal information to specific group companies or third parties in different parts of the world for the purposes described in this privacy policy. Wherever we transfer, store or process your personal information, we will take appropriate measures to protect the confidentiality of your personal information. These measures may include implementing standard contractual clauses to the extent recognized by law, obtaining your consent or other lawful means for the transfer of personal information.

CHANGES TO THIS PRIVACY POLICY

From time to time, we may change this privacy policy to accommodate the use of new technologies, industry practices, regulatory requirements, or for other purposes. We will notify you if these changes are material and, where required by applicable law, we will obtain your consent. Notice may be sent to the last email address you provided to us, by posting notice of such changes on our sites and applications or through other means, as permitted by law.

DEFINITIONS

ADDED INFORMATION

Aggregate information means information relating to groups or categories of visitors that does not identify and cannot reasonably be used to identify a specific visitor.

ANONYMOUS INFORMATION

Anonymous information means information that cannot reasonably be used, directly or indirectly, to identify a specific visitor.

APPLICATION

Application means a program or service operated by us (or on our behalf) that may be displayed on various platforms and environments, whether online, mobile or otherwise, that allows us to interact directly with our customers.

DATA PROCESSING RESPONSIBLE

A data controller is the subsidiary or affiliated entity of SITELCO SPA that is responsible for personal information collected and used within the scope of this policy from our sites and applications.

DATA PROCESSOR

The data processor is the natural or legal person who processes personal data on behalf of one or more data controllers, and who is permitted to carry out such data processing only on the instructions of the controllers.

IP ADRESS

An IP address is associated with the access point through which you access the Internet, and is usually controlled by your Internet Service Provider (ISP), your company or your university. We may use IP addresses to collect information regarding how often our visitors frequent various parts of our sites and applications, and we may combine IP addresses with personal information.

MEMBER

Member means a subsidiary, affiliate or related company that is part of the group to which SITELCO SPA belongs..

PERSONAL INFORMATION

Personal information means data that could personally identify (both directly and indirectly) a particular person, such as their name, postal and email addresses, and telephone number. If anonymous information is directly or indirectly associated with personal data, the resulting information will also be treated as personal data.

PUBLIC FORUMS

Our sites and applications may offer message boards, chat pages, blogs, chat rooms, social community environments, profile pages and other forums without a restricted audience. If you provide personal information when using any of these features, that information may be published and disclosed without limitation on its use by us or a third party.

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