Privacy Policy

1. Scope of this Policy

This Privacy Policy explains how SITELCO SPA (“we”, “us”, “our”) collects, uses, stores and protects information when you use our websites, mobile applications, TV applications and any other digital services, including apps published on Google Play Store or other platforms.

By using our services, you acknowledge that you have read and understood this Policy and agree to the processing of your data in accordance with the applicable data protection laws.

2. Who We Are

SITELCO SPA is a company that offers connectivity and digital services under different brands and platforms. Personal data collected through our apps, websites, forms or support channels is managed by SITELCO SPA or related companies within the same corporate group, acting as data controllers or processors as appropriate.

3. Information We Collect

We may collect the following categories of information:

• Account data: name, email address, username, password and basic profile information.
• Contact and support data: phone number, address (when needed), support messages or help tickets.
• Usage data: sections visited in the app, channels or content accessed, interaction with menus and features.
• Device and technical data: device model, operating system, app version, IP address, language, time zone and other technical parameters necessary to operate and secure the service.
• Logs and diagnostics: access logs, error reports, performance and security events.
• Data from third-party platforms: limited information related to app installation or status provided by app stores or TV platforms.

4. How We Use Your Information

We use the information we collect, as permitted by law, for the following purposes:

• To provide, operate and maintain our applications and related services.
• To manage your user account and authenticate your access.
• To enable access to content, channels and features available in the app.
• To personalize your experience (for example, language, profile or last content viewed).
• To provide technical support, respond to requests and resolve incidents.
• To analyze performance and usage of the service in order to improve it.
• To comply with legal, regulatory, tax or contractual obligations.
• To send you service-related communications and, where permitted or consented, informational or promotional messages.

5. Legal Basis

Depending on your country of residence, we may process your data based on:

• The performance of a contract or the provision of a service you requested.
• Compliance with legal or regulatory obligations.
• Our legitimate interest in operating, maintaining and improving our services, provided that such interests do not override your fundamental rights and freedoms.
• Your explicit consent, when required (for example, for certain marketing communications or optional features).

6. Sharing of Information

We do not sell your personal data. We may share information only in the following cases:

• Within the SITELCO SPA group: for internal operations, support, billing and service administration.
• With service providers: such as hosting, cloud services, analytics, monitoring, messaging or payment processors, acting under our instructions and subject to confidentiality obligations.
• With authorities: when required by law, court order or a competent authority.
• With third parties that you explicitly authorize: for example, integrations with other services, if such functionality exists.

7. Your Rights

According to the applicable regulations, you may have some or all of the following rights:

• To access the personal data we hold about you.
• To request the correction or update of inaccurate or incomplete data.
• To request the deletion of your data when it is no longer necessary or when you withdraw your consent, where applicable.
• To object to certain types of processing or request their restriction.
• To request data portability, where the law so provides.

To exercise these rights, you can contact us using the details provided in the Contact section below.

8. Data Security

We implement technical, administrative and physical measures designed to protect your personal data against unauthorized access, loss, misuse or disclosure. While no system is completely secure, we continuously work to enhance our security standards and minimize risks.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy or for the periods required or permitted by applicable law (for example, for accounting, tax or regulatory reasons).

10. International Transfers

If it becomes necessary to transfer personal data to other countries, we will ensure that such transfers are carried out with adequate safeguards in accordance with applicable law, using recognized mechanisms such as contractual clauses or equivalent protections.

11. Changes to this Policy

We may update this Privacy Policy when necessary to reflect changes in our services, legal requirements or technology. The latest version will always be available through our website or within the app, indicating the date of the most recent update.

12. Contact

If you have questions, comments or requests regarding this Privacy Policy or the processing of your personal data, you can contact us at:

SITELCO SPA
Website: https://sitelco.cl
Email: contacto@sitelco.cl